Contact us via phone, Facebook or e-mail to start the process. If you have selected a rug available in custom sizes from our range, we will place the order and give you a delivery date. If you require a unique custom rug you can send us the requirements for us to begin or supply us with your own design.

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Choose between hand-tufted or hand-knotted, residential or contract grade, and whether you want the rug or carpet to be made in a cut or loop pile and if you want to add carving or embossing.

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Once you decide if you want your rug or carpet to be made in wool, viscose, tensel or silk, select the colours from a selection of our 1200 colour poms or send us a cutting from samples you wish to colour match.

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Once you have signed off on the design, materials, colours and size requirements we always offer to present you a visual of how the finished article will look.

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The finished article will be photographed before packing and shipping to ensure it is exactly to order. We ship via air or sea depending on the urgency.

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